Privacy Policy

This Privacy Policy is applicable to Ladder Technology Industrial Sdn Bhd (for (hereinafter referred to as “our”, “us”, “we”). 

About Ladder Hub Privacy Policy

This Privacy Policy explains how we manage your personal information that we collect about you. Please read this Privacy Policy before using the website at (the “Website”) or before you submit any personal information to us.

By using the Website, you are accepting the practices described in this Privacy Policy. This Privacy Policy is incorporated into, forms part of and is subject to the Terms of Use of the Website. Your use of this Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and Terms of Use In particular, you must be of the age of majority in order to use the Website. By using our Website, you are confirming that you meet the minimum age requirement.

You are encouraged to review this Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.

Collection of Your Personal Information

We and/or our third-party service providers may collect your personal information:

  1. directly from you;
  2. when you register as a member of the Website;
  3. where you access and interact with the Website; or
  4. from other sources.

The information collected from you may include personally identifiable information (such as your name, NRIC/passport or other personal identification number, postal or e-mail addresses and telephone numbers) and personal content preferences.

Our Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with the Website and do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Use and Disclosure of Personal Information

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:

  • To carry out or respond to your requests;
  • To our third-party service providers to assist us in providing and improving our services to you, and to analyze and better understand our customer’s needs or to develop, improve and market our products and services to you;
  • For regulatory reporting and compliance with our legal obligations;
  • To various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
  • To our third-party service providers to include in a database compiled by us or our third-party service provider for use in direct marketing of promotions, product and services we think may interest you;
  • To seek your feedback in relation to customer satisfaction and our relationship with you;
  • To the licensor and our related companies for internal accounting and administration;
  • To monitor or improve the quality and standard of service provided to you by the website;
  • To our successors and/or assigns;
  • To provide offers that may be of interest to you; and
  • To better understand your preferences.

Our third-party service providers are organizations that include those that may assist us with research, mail and delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Any handling of personal information authorized or required by law will take priority over this Privacy Policy to the extent of any inconsistency.

Providing Personal Information About Another Person

You represent to us that where you provide personal information to us about another person, you are authorized to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.

Securing Your Personal Information

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third-party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorized access, disclosure, loss, misuse and alteration.

Accuracy and Access to Personal Information

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your details at any time by contacting us.

Linked Sites

This Website may contain links to websites which are owned or operated by other parties. You should make your own inquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Transmission of Your Data

While care is taken to protect your personal information on the Website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us.

Changes to our Policy

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change this Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on the Website.

Direct Marketing

You consent for your personal information to be included in a database for use in direct marketing by us and our related entities or our third-party contractors. If you do not wish to receive marketing material from us, you can opt-out or unsubscribe, by contacting us. All emails, SMS and newsletters from this Website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.


All defined terms in this Privacy Policy shall have the same meaning in this Privacy Policy as is given to those terms in the Terms of Use of this Website.

Terms of Use

Terms and Conditions

  1. About this Website
  1. Your use of (this “Website”) is subject to these terms and conditions (these “Terms and Conditions”) and the Privacy Policy.
  2. If you do not accept these Terms and Conditions and the Privacy Policy, you must refrain from using this Website.
  1. About Ladder Hub
  1. Copyright in the whole and every part of this Website belongs to Ladder Technology Industrial Sdn. Bhd. (Laddertech), unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of Laddertech.
  1. Website Information
  1. Goods or services specified on this Website may or may not be on display or available from Laddertech store in Malaysia, and where the goods or services are available from Laddertech store, the price for those goods or services may vary from the price shown on this Website.
  2. Laddertech and its related companies do not make, or authorize any offer or representation by this Website and do not represent that any goods or services in this Website will be offered by or available from the Laddertech at the specified price, or at all, or otherwise sell any goods or services to consumers throughout Malaysia under the name or style including the words “Laddertech”.
  3. Moreover, the purchase of goods or services at Laddertech store shall always be subject to any additional and applicable terms and conditions of sale at the Laddertech store.
  4. Images of goods published in this Website without any advertised price beside that image are not offered for sale.
  5. Photographs are for illustrative purposes only and may vary from goods depicted or described.
  6. International visitors to this Website should not rely on information contained in this Website, including without limitation specifications or pricing.
  1. Website Content
  1. Laddertech may, at any time, add or remove content from this Website without notice.
  2. Any articles, information or content published on this Website must be read subject to these Terms and Conditions.
  3. Although Laddertech uses its best endeavors to confirm the accuracy of any information published on this Website, you agree that Laddertech cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Laddertech or by manufacturers or suppliers changing product specifications without notice to this Website or Laddertech You agree to make your own inquiries to verify information provided and to assess the suitability of products before you purchase.
  4. The information, materials and services in this Website is provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.
  5. This Website may feature or display third party advertising or content. By featuring or displaying such advertising or content, Laddertech does not in any way represent that Laddertech recommends or endorses the relevant advertiser, its products or services.
  6. Neither Laddertech nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. Neither you nor any other person may hold Laddertech liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.
  7. This Website may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. Laddertech does not accept any responsibility in connection with your participation in activities conducted by any other party.
  1. Your Use of the Website
  1. You agree to use this Website only for purposes that are permitted by these Terms and Conditions, any applicable law or regulation and/or generally accepted practices or guidelines.
  2. You agree that you will not engage in any activity that interferes with or disrupts this Website or the servers and networks that host this Website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this Website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this Website or the content.
  3. You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
  4. Laddertech may stop (temporarily or permanently) providing access to this Website to you, or to guests or members generally, at its discretion and without prior notice to you.
  5. Laddertech may in its sole discretion restrict your access to this Website. If Laddertech does this, you may be prevented from accessing all or parts of this Website, your account details or other content contained in your account. Laddertech will not be liable to you or any third party for doing so.
  6. As electronic websites are subject to interruption or breakdown, access to this Website is offered on an “as is” and “as available” basis only.
  7. Laddertech may impose limits or restrictions on the use you may make of this Website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms and Conditions, Laddertech may withdraw this Website, or change or remove website functionality at any time without notice to you.
  1. Intellectual Property Rights
  1. You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this Website, are owned by Laddertech, the Licensor, or in some cases, a related company of them, or any other third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner.
  2. Nothing contained on this Website is to be interpreted as a recommendation to use any information on this Website in a manner which infringes the intellectual property rights of any person. Laddertech makes no representations or warranties that your use of the information on this Website will not infringe such intellectual property rights.
  3. You may view this Website and its contents for personal and non-commercial use only, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this Website or commercialize any information obtained from any part of this Website without the prior written consent of Laddertech or, in the case of third party material, from the owner of the copyright in that material.
  4. You may not modify or copy the layout or appearance of this Website nor any computer software or code contained in this Website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this Website.
  5. If you correspond or otherwise communicate with Laddertech, you automatically grant to Laddertech an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this Website and developing your ideas and suggestions for improved products.
  1. Links to Other Websites
  1. This Website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under Laddertech’s control and Laddertech shall not be held responsible for the operation, availability or contents of any linked website or any link contained in a linked website.
  2. Laddertech provides these links to you for convenience only and the inclusion of any link does not imply Laddertech’s endorsement of the linked website. You shall access linked websites at your own risk. Subject to any non-excludable rights, Laddertech disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.
  3. Laddertech reserves the right to prevent third parties from linking to this Website.
  1. Secure Data and Transmissions
  1. Given the nature of the internet, Laddertech cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and Laddertech does not warrant that your access to this Website will be uninterrupted, error free or that any defects will be corrected. Whilst Laddertech and its third parties take precautions to protect information, Laddertech does not warrant and cannot ensure the security of any content or information you transmit via this Website. You therefore transmit to this Website at your own risk. However, once Laddertech or its third party receives your transmission, Laddertech and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of this Website, please contact us immediately.
  2. You must take your own precautions to ensure that the process which you use to access this Website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither Laddertech nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website, any website or any linked website.
  1. Cookies
  1. Cookies may be used on this Website to gather data in relation to this Website and you consent to this (although you may be able to disable cookies on your web browser).
  1. Use of Your Information and Material
  1. Laddertech appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this Website may be improved or materials which may be added to this Website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Laddertech. Laddertech may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.
  1. Privacy Policy
  1. The Privacy Policy available on this Website explains how your personal information is collected and managed by Laddertech.
  1. Disclaimer
  1. Each of Harvey Norman, each related body corporate of Harvey Norman and Laddertech makes no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
  2. Each of Laddertech and any related company of Laddertech do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this Website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this Website. To the maximum extent permitted by law, each of Laddertech and related body corporate of Laddertech disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this Website or the information that it contains.
  3. The use of the information on this Website is at your own risk. To the extent permitted by law, each of Laddertech and any related company of Laddertech exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this Website or provided through this Website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third-party claims. If any liability is not able to be excluded by law, each of Laddertech and any related company of Laddertech limit their liability to the re-supply of the relevant information or services.
  4. You agree to indemnify each of Laddertech and each related company of Laddertech and other persons involved in the creation of this Website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Website, any information that you provide via this Website or any damage that you may cause to this Website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.
  1. Governing Law and Jurisdiction
  1. These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Malaysia. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or un-enforceability will not affect the remainder of these Terms and Conditions, which will continue in full force and effect. If you access this Website in a jurisdiction other than Malaysia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.
  2. Laddertech makes no representations that the content of this Website complies with the laws of any country outside Malaysia.
  1. General
  2. These Terms and Conditions may be amended at any time without notice and your access to this Website may be terminated at any time without notice. Your continued use of this Website following such amendment of these Terms and Conditions will represent an agreement by you to be bound by the Terms and Conditions as amended from time to time.
  3. Where your access to this Website is terminated, all disclaimers and limitations of liability set out in these Terms and Conditions will survive. Reference to “Website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).